CGB / Customer resources
Let’s work through the details.
Get help choosing a product, preparing artwork or checking an existing CGB order.
Before you order
Tell us who the products are for, how many you need and when you need them. We can help compare materials, sizes, imprint areas and the production choices shown for each item. If a finish or color is important to your decision, ask about a sample before approving printed products.
Artwork and customization
A logo that looks clear on screen can need different preparation for a fabric tote, a bottle or a small pen imprint. Share your artwork and the product you want to print. Our artwork guide explains file formats, resolution, small details and color matching.
Help with an existing order
Include your order, invoice or estimate number when contacting us. Tell us which product or detail you need help with and, when useful, attach photos. You can also check your order using the details supplied at checkout.
Dates, delivery and order changes
Production and carrier transit are separate parts of the timeline. Contact us before ordering if your project has a fixed event date. If you need to change an existing order, contact us promptly: options become limited once artwork is approved or production begins.
Choose your next step
- Contact the CGB team for product and order assistance.
- Read ordering FAQs for common questions.
- Review shipping and delivery or returns and refunds for the applicable policies.
