Answers before you order.

Products and quantities

Is CGB only for bags?

No. Our assortment includes bags, drinkware, lanyards, seed paper, office essentials and other promotional products. Each item has its own available materials, colors, sizes and printing choices.

How do I place an order?

Choose a product, select the options and quantity, then configure the printing and add artwork. Check the product specifications, selections, fees and total in your cart before checkout.

What is the minimum quantity?

It depends on the product and production method. In-stock orders typically start at 100 pieces and overseas orders at 500–1,000. Use the quantity options on the selected product page for the actual minimum.

Your artwork

Which file should I send?

Vector AI or EPS is preferred. High-resolution PDF, PSD, JPEG and TIFF are also accepted. Our artwork guide explains resolution, small type, lines and QR codes.

Can you help prepare a design?

Our team can help prepare artwork for printing. Simple edits are not typically charged; custom design work starts at $30. Discuss your requirements and any charges with us before proceeding.

Can I use a Pantone color or full-color logo?

PMS matching and full-color printing are available on eligible products. Check the selected item and production method. An exact PMS match is not guaranteed because product material, product color and printing method affect the result.

Prices and charges

What does custom pricing include?

Custom pricing includes the first imprint color and location. Additional colors, locations, full-color printing and setup fees depend on the configuration. Blank products and samples have separate available options. Review the product pricing and cart for the applicable charges.

What does another color or location cost?

Domestic additional-color and location charges typically range from $0.30 to $0.55 per color or location. Overseas rates can differ. The selected product’s configuration and cart total determine the applicable price.

How does quantity pricing work?

The price per item depends on product, quantity and production option. Higher quantities can reduce the unit price. An advertised starting price applies to the relevant tier and configuration, not every order.

Production and delivery

Can you produce a rush order?

Eligible products can be produced in as little as 24 hours, with two- or three-day options on other items. Review Free Rush Delivery and confirm a fixed deadline with CGB before ordering. Rush orders may waive final proof approval.

When will the products arrive?

Domestic production averages five to seven business days, followed by one to four days in transit. Overseas production is estimated at 90 days; expedited air freight costs extra. Actual timing depends on the item, customization and destination. Production time and carrier transit are separate; review the shipping policy.

Can I collect an order from the factory?

Factory locations and addresses are proprietary and are not disclosed. Contact us to discuss shipping options for your order.

Payment and tax

When is payment due?

In-stock orders require full payment when placed. Overseas orders require at least a 50% deposit; the remainder is due when products arrive at the US port, before final delivery. Special terms require written approval before ordering. Storage fees may apply if goods are ready to ship and the balance is unpaid.

What if our organization is tax exempt?

Provide a valid exemption certificate before ordering for tax-exempt pricing. Certificates supplied within 30 days of purchase may be used for reimbursement; after that, contact your local county about sales tax reimbursement. Ask our team for help with documentation.

After ordering

Can I return a blank product?

New, undecorated, unopened items may be returned within 180 days of delivery with a 30% restocking fee. Customers pay return shipping. Printed and customized products are not returnable; read the returns and refunds policy for issues, replacements and the review process.

Where can I check an order?

Use order status or your CGB account. Include the order, invoice or estimate number when contacting us.