CGB / Why choose CGB?
If an order needs attention.
Check eligibility, timelines and the details to include when contacting CGB about a return, replacement or refund.
Blank products: 180 days
New, undecorated, unopened products may be returned within 180 days of delivery, subject to a 30% restocking fee. Return shipping costs are the customer’s responsibility. Contact CGB for instructions before sending products back.
Printed and customized products
A decorated product cannot be restored to its unprinted condition, so printed and customized products are not eligible for return. If there is an issue with a printed order, contact us so we can review it for possible reprint or refund consideration.
In-stock printed orders cannot be cancelled after production has begun. Overseas orders cannot be cancelled or reduced in quantity once payment or a purchase order has been received.
Product color and approved details
We recommend ordering a sample before approving printing. Screens can display product colors differently, and printed products cannot be unprinted. We do not accept returns or exchanges because a product color differs from your expectations.
Review the estimate, SKU, product color, size and other specifications before proceeding. Check the final proof and its disclaimers before approving it. Incorrect details that were shown on an approved estimate or proof do not qualify an order for a discount, return or refund after production begins.
Damaged or defective items
If an item arrives damaged or defective, notify CGB in writing within 180 days of delivery. We will provide a replacement of the same item. Include photos and a clear description so we can review the issue.
In-stock reprints may take approximately 1–2 weeks. Overseas reprints can take several months, depending on factory scheduling and other production factors.
Delivery delays
Estimated dates can be affected by events outside our control, including fires, storms, floods, earthquakes, civil unrest, strikes, port congestion, customs delays and transportation-related technical failures. Custom products cannot be returned or restocked, and delays caused by such events do not qualify for discounts, refunds or compensation.
How to request a review
Email [email protected] within the applicable eligibility period. Include your company name, invoice or estimate number, a description of the issue and supporting photos or documents. For refund requests outside qualifying blank returns or damaged/defective item claims, requests for consideration must be made in writing within 30 days of purchase.
We review requests and provide a response within two business days. If approved, instructions are sent by email. Refunds normally use the original payment method; credit card refunds go back to the original card. Allow approximately 7–10 business days for processing.
Read the terms and conditions and shipping policy for related order requirements.
